FULL-SERVICE
SENIOR LIVING MANAGEMENT

Franklin Park provides day-to-day staff support for the diverse activities needed to ensure efficient, uninterrupted service delivery to residents. We know that consistently good care comes from consistently good management.

Our operations services include:

• Overseeing the implementation of budgets and control of operations.
• Conducting bi-annual resident satisfaction surveys.
• Assisting communities’ staff in licensure and certification.
• Assisting communities with staffing needs and concerns.
• Supporting the Executive Directors with operational issues.
• Assisting communities in long-range planning.

At Franklin Park Senior Living, we view the sales and marketing process as a chance to help seniors and their families make the best, most informed decisions. Across senior housing and care settings, the marketing landscape continues to shift along with changing market factors. 

Franklin Park communities are prepared and trained to be successful in the sales and marketing battle through our services, including:

• Market research and analysis,
• Strategic market planning,
• Assistance in reaching marketing goals and objectives,
• Publication assistance,
• Marketing workshops and training,
• Advertising support services,
• And public relations.

The importance of great resident care has taken on new meaning in recent years. Franklin Park is prepared to weather a health crisis now and in the future.

Our resident care services include:

• Corporate nursing oversight of all care programs.
• Robust infection control programs centered around the use of R-Water, a disinfectant made in the communities that ends the supply chain issues with other products.  R-Water is safe for staff and residents alike. 
• Recruitment, selection, and training of excellent care staff.
• State-specific policies and procedures.
• Refreshing Waters, a branded memory care program focused on meeting individual resident needs.

None of the marketing, administrative, and operational programs of Franklin Park mean much if the people who provide these services lack competence or compassion. Franklin Park develops and administers the policies and programs that attract the best staff and reward them for their service.

These services include:

• Benefits administration.
• Workers’ compensation and risk management programs.
• Counsel with respect to employment law issues.
• Recruitment, selection, and training.
• Development and implementation of human resources policies and practices.
• Assistance in recruitment of department managers and staff.

Franklin Park supports the rigors of daily accounting and monthly and annual reporting that demand vigilance and accuracy. The principles of stewardship and integrity guide this intense scrutiny and oversight.

Our finance services include:

• Reviewing financial activities, including accounts receivable, accounts payable, and payroll.
• Preparing monthly unaudited financial statements.
• Assisting communities in preparing annual budgets, consolidating, and incorporating budgets into overall operating cash flow projections. 
• Conducting training workshops for Executive Directors and Business Office Managers. 

Franklin Park as a whole can accomplish the necessary administrative and purchasing responsibilities much more efficiently than any standalone community. This means economy of scale, and the scale we aspire to is excellence.

Our supportive services include:

• Process and produce payroll, accounts payable, accounts receivable, general ledger, financial, and budget information.
• Produce statistical and/or specific reports as needed.
• Maintain resident files.
• Provide technical, operational, and maintenance support.
• Group purchasing.
• Coordination of all resident agreements.

As new communities are built and existing communities expand to meet growing demand for services, Franklin Park Senior Living plays a dynamic role in planning and coordinating expansion activities. From initial budgeting considerations through maintenance of the completed community, we are on the scene to ensure quality and enduring value.

Our development and management services include: 

• Coordinating planning for new and existing communities
• Assisting in financial feasibility planning for expansion programs
• Assisting with problems of plant maintenance 
• Assisting community staff in capital budgeting